Problem Set #2

Problem Set #2

1. Research has shown that Monday is the highest negative-affect day across most cultures. However, in some countries, the negative effect is lower on Friday and Saturday than on Sunday. What are the two explanations for this discrepancy?

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2. Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

The assignment is to answer the question provided above in the essay form. This is to be in narrative form. Bullet points should not be used. The paper should be at least 1.5 – 2 pages in length, Times New Roman 12-pt font, double-spaced, 1-inch margins, and utilizing at least one outside scholarly or professional source related to organizational behavior. This does not mean blogs or websites. This source should be a published article in a scholarly journal. This source should provide substance and not just be mentioned briefly to fulfill these criteria. The textbook should also be utilized. Do not use quotes. Do not insert excess line spacing. APA formatting and citation should be used.