Organizational Communication – Discussion

Organizational Communication – Discussion

Q.  Regina is a biologist who has been assigned to a group who will discuss the preservation of wildlife in a national park. The team will be preparing a report for the Secretary of the Interior in the Obama administration. Because this is such an important assignment and her career could advance as a result of this work, Regina wants to be an effective team member. Using what you have read about the functions of effective team members, you should give specific examples of what you would advise Regina to do to be an effective member of this team.

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– Name of textbook – Eisenberg, E.M., Goodall, H.L Jr., & Trethewey, A.(2014) 7th edition. Organizational Communication:  Balancing Creativity and Constraint. Bedford/St. Martin’s.  Chapter 8&9

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COMMUNICATING IN
GROUPS AND TEAMS

 

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Understanding Group and Team Performance

 

 

 

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FIVE PRINCIPLES

 

 

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GROUPS AND TEAMS
DEFINED

  • Small group—three to fifteen people who share a common purpose, feel sense of group belonging, and exert influence on each other
  • Team—a coordinated small group organized to work together to achieve a specific common goal

 

 

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GROUP & TEAM DISTINCTIONS

  • Distinctions Between Groups and Teams
  • Teams develop clearly defined responsibilities for team members
  • Teams have clearly defined rules for team operation
  • Teams develop clear goals
  • Teams develop a way of coordinating their efforts

 

 

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CHARACTERISTICS OF EFFECTIVE TEAM MEMBERS

  • Experience
  • Problem-solving

ability

  • Openness
  • Supportiveness
  • Action-oriented
  • Positive personal style

 

 

 

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TYPES OF GROUPS & TEAMS

  • Primary Groups
  • exist to fulfill the basic human need of associating with others
  • Study Groups
  • meet to learn new ideas
  • Therapy Groups
  • exist to provide treatment for the personal problems that group members may have

 

 

 

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TYPES OF GROUPS & TEAMS

  • Problem Solving Groups
  • exist to resolve an issue or overcome an unsatisfactory situation or obstacle to achieve a goal
  • Focus Groups
  • small groups of people who are asked to discuss a particular topic or issue
  • Social Groups
  • exist just for the joy of company with others

 

 

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TYPES OF GROUPS & TEAMS

  • Virtual Group or Team

The group or team whose members are not in the same physical location but are typically connected via an electronic channel, such as Internet or video conference.

 

 

 

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GROUP & TEAM CONCEPTS

 

RULES

POWER

ROLES

NORMS

STATUS

COHESIVENESS

 

 

 

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GROUP AND TEAM DYNAMICS

  • Role is the consistent way a person communicates with others in a small group.
  • consistent ways you communicate with others in a group
  • Types of roles
  • task
  • social
  • individual

 

 

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GROUP AND TEAM DYNAMICS

  • Rules are followable prescriptions indicating what behavior is expected or preferred.
  • Norms are standards that determine what is appropriate and inappropriate behavior in a group.
  • Status refers to an individual’s prestige and importance.

 

 

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POWER

  • Power is the ability to influence others’ behavior.
  • Types of power
  • legitimate (respect for position)
  • referent (based on being liked)
  • expert (influence from person’s knowledge or expertise)
  • reward (ability to provide rewards)
  • coercive (sanctions and punishment)

 

 

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COHESIVENESS

  • Cohesiveness is the degree of attraction that members of a group feel toward one another and the group.
  • A clique is a smaller cohesive group within a larger group.

 

 

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GROUP & TEAM DYNAMICS

  • Communication interaction patterns are patterns of who talks to whom.
  • Networks of communication
  • all-channel
  • chain
  • wheel

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ALL-CHANNEL NETWORK

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CHAIN NETWORK

People convey a message through one person at a time

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WHEEL NETWORK

One person receives most of the messages

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PHASES OF GROUP/TEAM DEVELOPMENT

Orientation

What’s our goal? My Role?

Conflict

Different ideas? Who’s in charge?

Emergence

Decisions made and issues managed

Reinforcement

Progress made, members reward each other

 

 

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PROCESS NATURE

  • Not all groups progress through the phases noted earlier in exactly the same way.
  • Some groups remain locked in one phase for a long time.

 

 

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INDIVIDUALISTIC
COLLECTIVISTIC

  • Individualism is the tendency of a culture to focus on individual achievement while collectivism emphasizes group or team accomplishments.
  • Most English speaking countries savor individual accomplishment, while a more collectivist mindset prevails in Asian and Latin American nations.
  • When people holding different tendencies work in the same group success can be impaired.

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