MBA5420 Case Study 2

MBA5420 Case Study 2

Refer to Exercise 5.1 on page 77 of your text.  Respond to this exercise as noted in the exercise description.  Feel free to cite a specific example from your own work experience, or describe a scenario that might be applicable as it relates to the employing the Baldrige framework.

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Page 77

Exercise 5.1Objective: To practice identifying activities that represent essential elements in the Baldrige Performance Excellence Program (BPEP) framework.Instructions: Think about your healthcare services work area or area of interest. Identify two activities a manager in this area does to advance organizational excellence in each of the following Baldrige framework categories:• Strategy• Customers• Workforce• OperationsExamples of what healthcare recipients of the Baldrige National Quality Award have done in these areas can be found online at
MLA (Modern Language Assoc.)
Spath, Patrice, and Diane L. Kelly. Applying Quality Management in Healthcare : A Systems Approach. Vol. Fourth edition, Health Administration Press, 2017.
APA (American Psychological Assoc.)
Spath, P., & Kelly, D. L. (2017). Applying Quality Management in Healthcare : A Systems Approach: Vol. Fourth edition. Health Administration Press.