MBA5420 Case Study 2

MBA5420 Case Study 2

Refer to Exercise 5.1 on page 77 of your text.  Respond to this exercise as noted in the exercise description.  Feel free to cite a specific example from your own work experience, or describe a scenario that might be applicable as it relates to the employing the Baldrige framework.

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Page 77

Exercise 5.1Objective: To practice identifying activities that represent essential elements in the Baldrige Performance Excellence Program (BPEP) framework.Instructions: Think about your healthcare services work area or area of interest. Identify two activities a manager in this area does to advance organizational excellence in each of the following Baldrige framework categories:• Strategy• Customers• Workforce• OperationsExamples of what healthcare recipients of the Baldrige National Quality Award have done in these areas can be found online at www.nist.gov/baldrige.
MLA (Modern Language Assoc.)
Spath, Patrice, and Diane L. Kelly. Applying Quality Management in Healthcare : A Systems Approach. Vol. Fourth edition, Health Administration Press, 2017.
APA (American Psychological Assoc.)
Spath, P., & Kelly, D. L. (2017). Applying Quality Management in Healthcare : A Systems Approach: Vol. Fourth edition. Health Administration Press.