Discussion Question

Discussion Question

Two Olympic gold medalists in skiing, married in 2014, Jason and  LeAnn Benson opened Adventurers and Explorers (A&E) outdoor sporting  store, which sells gear and clothing. The couple’s concept is different  than many other sporting goods stores in that they design and sell  their own lines of specialized products. LeAnn’s focus is on the design  of products and Jason’s focus is on the financials. As a result, no one  is worrying about the organizational policies or controls.

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Jason and LeAnn encourage their employees to continue their favorite  outdoor sports, from skiing to mountain climbing, white-water rafting,  and so on. Employees are given two weeks of paid vacation. However, many  employees were allowed to take up to two months off at half pay so they  could fulfill their life-long dreams. Samantha just returned from a  successful climb of Mount Everest. Beth will use her two months off to  backpack around Europe. Around the office, employees joked about the  “weekend flu,” taking Friday through Monday off. The office often ran  below staffing levels depending on the season. In addition, because  Jason and LeAnn were gold medalists, they attract more employees who are  interested in skiing. The skiers want time off during peak season. This  is also the peak time for A&E orders and service requests.

In the last three years, the company has grown from 30 to 100  employees. Jason and LeAnn need advice on controlling daily staffing  levels so A&E meets or exceeds customer expectations for  responsiveness without sacrificing company identity. Choose one of the  issues facing A&E and propose a solution and rationale for your  response: You can choose pick from below thanks.

  • Paid vacation along with the most valuable times for vacation (peak season time off).
  • Attendance issue: The “weekend flu” (Friday-Monday).
  • A&E needs to know whether customers are satisfied with their  products and whether the company is responsive to those customers’ needs  as outdoor enthusiasts.